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Ref: 68/19 Puesto TECHNICAL SUPPORT LEVEL 2 (GERMAN) 12/03/2019


Técnica y Experimental

Provincia, Localidad:



  • Ingeniero/a de Telecomunicación
  • Licenciado/a en Física
  • Licenciado/a en Matemáticas
  • Ingeniero/a en Informática
  • Diplomado/a en Informática
  • Ingeniero/a en Electrónica
  • Ingeniero/a Técnico/a en Informática de Gestión
  • Ingeniero/a Técnico/a en Informática de Sistemas
  • Grado en Ingeniería Informática
  • Grado en Ingeniería Química
  • Grado en Física
  • Grado en Matemáticas
  • Grado en Química
  • PCEO Grado en Ingeniería Informática / Grado en Matemáticas
  • Grado en Ingeniería Electrónica Industrial
  • Grado en Ingeniería de Tecnologías de Telecomunicación
  • Máster Universitario en Ciencia de Datos e Ingeniería de Computadores


SKILLS We expect from you: Fluent German and English for day to day communications with European colleagues Experience in troubleshooting, diagnosing bugs, handling customer support requests Database / SQL Knowledge or Data analysis Attention to detail, prioritization and organization skills, open minded Strong pluses: Coding skills: Java, C# or Php knowledge Fluent German Experience in some of the following: Php, JavaScript, Jquery, AngularJS, ReactJS, HTLM5, CSS3 (LESS, SASS, Media Queries), AWS Cloud WORK EXPERIENCE Bachelor¿s Degree in Computer Science, Telecommunication or related field 2 years experience in technical support Significant experience in SQL / Data analysis / PLSQL


The product quality, the customer satisfaction and our team¿s professionalism make the difference. With the aim to deliver our highly visible projects, we are looking for smart, collaborative, enthusiastic and well-organized professionals who are willing to take an active part in a sustainable, long-term product venture with a start-up mindset. As a Level 2 ¿ Technical Support Specialist, you will:: Research, diagnose, record, and analyse Customer issues with accurate solutions. Have high speed Interactions with Vietnam¿s Level 3 ¿ Support (Development Team) Have high speed Interactions with Level 1 Support in Switzerland, Spain and France Reproduce and document customer bugs for the development team Respond to Customer Assistance Request in writing Work closely with Customer Success Managers to maintain customer satisfaction. 

Condiciones laborales:



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