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Oferta de empleo:

Ref: 176/19 Puesto DEDICATED CUSTOMER PROFESSIONAL with German, French, Italian, Norwegian or Dutch 01/07/2019

Categoría

Gestión y Administración de Empresas

Provincia, Localidad:

PRAGA O BUDAPEST, REPÚBLICA CHECA o HUNGRÍA

Titulación/es:

  • Grado en Administración de Empresas
  • Grado en Contabilidad y Finanzas
  • Grado en Estudios de Francés y Español
  • Grado en Estudios de Inglés y Francés
  • Grado en Español, Estudios Lingüisticos y Literarios
  • Grado en Comercialización y Logística
  • Grado en Estudios Italianos
  • Grado en Estudios Portugueses y Brasileños
  • Grado en Ciencias Económicas
  • Grado en Lenguas Extranjeras
  • Grado en Filología
  • Grado en Lengua y Literatura Alemanas

Requisitos:

Your profile:

* At least a High School diploma

* Fluent English and German/French/Italian/Norwegian/Dutch (written and spoken)

* Customer Focus, attention to details, prioritization skills, be a great teammate with the ability to work independently

* Good Issue Diagnosis and Resolution skills

* Ability to work in multinational environment and to balance strategic and operational aspects of role

* Proficiency in Microsoft Office

* Experience with SAP and Work experience in customer service is an advantage 

Tareas:

In our Prague office, you will become one of the primary faces of F&L to our customers. You will manage the Order to Cash process in coordination with a number of connected functions. Our teams handle everything from setting up customers in our systems, order placing and follow up with our delivering locations worldwide, customers¿ communication, billing, payment collection and bookings to customer accounts.

You will:

* Act as a central point for all relevant functions, such as supply chain, logistics, manufacturing, sales and external partners

* Be responsible for your customer portfolio from order placement until the delivery has been made

* Support and troubleshoot mainly logistic issues of your customers

* Build strong relationships with your own portfolio of customers

* Active communication with different departments (Customers, Sales, Sales Operations, Internal CS contacts, Operations, Treasurer's Credit, Controllers)

* Use systems like SAP and CRM on daily basis

* Use email as the primary way of communication with customers (just 20% of your time will be on the phone) * Meet your customers' sporadically

* Have constant trainings and team meetings * Be involved in various company projects (around 10% of your time)

Condiciones laborales:

This awaits you:

A wide range of benefits including an annual bonus, flexible working hours, home-office, lunch allowance, programs for parents, wellness programs (e.g. free in-house massages, fit-stops, refreshments), short-term and long-term savings plan with employee and company contribution, 25 vacation days plus floating days for bank holidays, relocation assistance for candidates from abroad and much more!

To find out more about our company culture and our offices in Prague please visit us on Proudly.cz

WE are looking forward to YOUR application!!!

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